Terms of service
Terms of Service
Last updated: September 15, 2025
Welcome to Chinese Herbal Pantry! The terms “we”, “us” and “our” refer to Nurture Health Pty Ltd (Chinese Herbal Pantry). We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with access to digital wellness education resources (the “Services”). Chinese Herbal Pantry is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (the “Terms”), together with any policies referenced herein (including our Refund Policy and Privacy Policy), describe your rights and responsibilities when you use the Services.
By visiting, interacting with or purchasing from our store, you agree to be bound by these Terms of Service. If you do not agree, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not transfer, sell, or assign your account to another person. You are responsible for maintaining the security of your account credentials and all activities under your account.
SECTION 2 – OUR PRODUCTS (DIGITAL-ONLY)
All products offered through our store are digital items such as e-books, guides, memberships, courses, or other downloadable or streaming content. No physical goods are shipped.
We make every effort to provide accurate descriptions of our products. However, we do not guarantee that the content will meet your expectations or that outcomes will result from use of our products. All descriptions of products are subject to change without notice at our discretion.
By purchasing, you are granted a personal, non-transferable, non-commercial license to access and use the digital content. You may not copy, distribute, resell, or share this content without our prior written consent.
SECTION 3 – ORDERS AND PAYMENT
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Payment must be received and processed before access is granted to digital products.
All digital product sales are final. Please review our Refund Policy for details.
You agree to provide current, complete and accurate payment and account information for all purchases.
SECTION 4 – PRICES AND BILLING
Prices are shown in the currency displayed on our store and may change without notice. Taxes or transaction fees may apply depending on your location.
By submitting payment details, you represent and warrant that you are authorized to use the chosen payment method.
SECTION 5 – DELIVERY OF DIGITAL PRODUCTS
Access to digital products (download links, membership logins, or streaming access) will normally be provided immediately upon purchase. We are not liable for delays caused by technical issues outside of our control. If you do not receive access, please contact us at hello@chineseherbalpantry.com.
SECTION 6 – INTELLECTUAL PROPERTY
All content provided through our Services — including but not limited to e-books, guides, courses, memberships, videos, graphics, and downloadable files — is the intellectual property of Nurture Health Pty Ltd (Chinese Herbal Pantry) and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive license to access and use the content for your personal, non-commercial purposes only. You may not reproduce, distribute, resell, or exploit our content without our prior written permission.
SECTION 7 – HEALTH DISCLAIMER
All content, digital products, guides, and services offered through Chinese Herbal Pantry are provided for general informational and educational purposes only.
They are not intended as medical advice, diagnosis, or treatment.
You should not rely on our content as a substitute for consultation with qualified health professionals. Always seek the advice of your physician, licensed healthcare provider, or qualified Traditional Chinese Medicine practitioner regarding any medical condition or before making changes to your diet, lifestyle, or treatment plan.
You agree that you are solely responsible for your own health decisions.
SECTION 8 – OPTIONAL TOOLS
We may provide you access to third-party tools or integrations. These are provided “as is” and without warranties. Your use of third-party tools is entirely at your own risk and subject to their terms.
SECTION 9 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for third-party content, products, or services. Any concerns regarding third-party services should be directed to those providers.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Chinese Herbal Pantry is powered by Shopify. However, all sales and purchases are made directly with us. Shopify is not responsible for your transactions with Chinese Herbal Pantry.
SECTION 11 – FEEDBACK
Any suggestions, ideas, or feedback you submit may be used by us without obligation to compensate you.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful or harmful purposes, including transmitting malware, infringing IP, spamming, or harassing others.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services at any time without notice if you violate these Terms. Certain sections will continue to apply after termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for any damages arising from your use of the Services or products, including indirect, incidental, or consequential damages. Our total liability to you shall not exceed the amount you paid for the product in question.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Nurture Health Pty Ltd (Chinese Herbal Pantry) and our partners, officers, employees, and service providers against any claims or liabilities arising out of your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and us.
SECTION 20 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You consent to the exclusive jurisdiction of the courts in Victoria for any disputes.
SECTION 21 – CHANGES TO TERMS
We may update these Terms from time to time. Any material changes will be notified in accordance with applicable law. Your continued use of the Services constitutes acceptance of the updated Terms.
SECTION 22 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: hello@chineseherbalpantry.com
Business Name: Nurture Health Pty Ltd (Chinese Herbal Pantry)